- Nigeria’s leading quick service restaurant operator and owner of Dominos has announced a promise of record service delivery to Nigerians
- The new service will allow Nigerians to have their favorite pizza delivered to their doorstep across the country in just 20 minutes
- This is the fastest delivery time for Domino’s pizza in the 70 countries where the company currently operates
In the business world, it has long been advocated that companies should amaze, wow and delight their customers with every contact.
To restore its promise as a brand with a customer-focused culture, Eat N’Go Limited, the makers of Domino’s Pizza, has announced that Nigerians can now have their orders delivered within 20 minutes.
The management also promised that in case of delay, its customers would receive a voucher for a free pizza as compensation.
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Patrick McMichael, Group Managing Director and Chief Executive of Eat N’Go, announced the commitment during a media conference on Wednesday, April 27, 2022 at one of its outlets in Ikoyi, Lagos.
He noted that the promise of a 20-minute guarantee is the premise of the success recorded last year on fast delivery with an average time of 16 minutes.
McMichael also reaffirmed the company’s commitment to lead the QSR industry through innovative initiatives that address customer satisfaction in terms of quality, timeliness and customer service.
Pizza Dominos promise delivery in 20 minutes
Explaining to the media how he plans to achieve this in a country with a poor road network and heavy vehicle traffic, the CEO said:
“We are redefining delivery processes and delivery times for the whole world. We are the only company in the world to do this, despite all the challenges we face.
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“We have an amazing team in Nigeria who are doing this against the odds and no one would have thought we would be recognized as the fastest Domino’s pizza delivery market.
“There is no other Domino’s pizza marketplace in the world that delivers pizzas in a lower average time than Domino’s Pizza Nigeria. It is to our credit.”
More promises to ensure customers have the best experience
McMichael also noted that the company has put all the modalities in place to facilitate its goal of delivering pizzas on time and one of which is staff training and increasing the number of riders.
“We offer a 20-minute guarantee to all customers. If we’re not here in 20 minutes, we’ll give you a free pizza action for your next order. We are confident that we will get there. Previously, we promised our pizza delivery in 25 minutes and during this time we have become the fastest pizza delivery marketplace in the Domino’s global ecosystem, delivering in 16 minutes.
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This has given us the confidence to promise our customers that they will get their pizzas within 20 minutes guaranteed and they will get a free pizza if we don’t keep our promise.
“The race is inside the store; it’s not on the road. Our delivery drivers will drive at the speed limit.
Dominos Pizza Brand Manager
Also speaking, Othman, Sankari, the brand manager of Dominos Pizza explained that the company has invested heavily in its people to ensure that the company delivers on its promise.
In his words:
“We are the fastest in the world and the fastest thanks to the systems and the training we give. Overall, over 90% of our orders are delivered within 20 minutes. This is one of the measures taken by Domino’s Pizza. We actually deliver in 16.1 minutes thanks to the attention we put into the stores.”
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A promise of added value
Group Chief Marketing Officer Ilyas Kazeem said the new service promise is driven by the vision to continue to launch initiatives that will excite consumers and deliver maximum value in product innovation, quality and delivery. of service in a timely manner, noting that the company is committed to its mandate. guaranteed customer satisfaction.
“Our customers have expressed immense satisfaction with the extra time they save by getting their pizzas faster than before. That’s what we want to do, be the industry leader and generate happiness with every order of our freshly baked hot pizzas.”
The Arrival of Another Flavor from Dominos: The New Pepper Soup Pizza!
In a related story, Legit.ng reported that Dominos pizza had recently announced the launch of its New Pepper Soup Pizza.
According to the company, the new option is made up of a savory mix of delicious toppings, which will delight the taste buds and get Nigerians talking again.
The new Pepper Soup Pizza will be on a deal where you can buy Medium Pepper Soup + 60cl Sprite for as little as N3200.